# Breezaro

> Breezaro is an omnichannel AI customer support platform and chatbot for businesses and e-commerce. Add a lightweight chat widget to any website in minutes, connect WhatsApp, Facebook Messenger, and Instagram DM, and train the AI on your own content (PDF, DOCX, TXT, MD, website crawl, XML product feeds, Shopify catalogs, and social media posts). Visitors get fast, accurate answers 24/7 in 90+ languages. Operators can take over conversations at any time ("Take Control" live handoff) via the web dashboard or the Breezaro Companion mobile app (iOS & Android). Comes with a 30-day free trial, no credit card required.

Breezaro is built for small and medium businesses and e-commerce stores that want premium AI support quality without the enterprise price tag or complex setup. The widget loads instantly, matches your brand design, and keeps visitors engaged. Beyond static Q&A, Breezaro supports proactive visitor outreach, custom API actions (like WooCommerce order tracking or Cal.com meeting scheduling), real-time outbound webhooks, and live operator takeover from desktop or mobile. Works with Wix, WordPress, WooCommerce, Shopify, Squarespace, GoDaddy, Webnode, Google Tag Manager, and any site that allows a `<script>` snippet.

Key facts:

- Category: AI customer support / omnichannel chatbot SaaS
- Supported channels: Web Chat Widget, WhatsApp Business, Facebook Messenger, Instagram DM
- Mobile apps: Breezaro Companion for iOS (App Store) and Android (Google Play) for instant push alerts and mobile live chat takeover
- Pricing: 30-day free trial (full access including Pro features, no credit card required), then Basic / Standard / Pro / Business subscriptions (starting at $8.99/month), plus one-time non-expiring credit packs
- Supported content & data sources:
  - Documents: PDF, DOCX, TXT, MD, and direct custom document / FAQ creation
  - Website Crawl: Full-site crawler with automatic sitemap detection, visual page selection, and scheduled automatic re-crawls
  - Product Catalogs & Feeds: XML product feeds (Heureka, Google Merchant, Shoptet, etc.), Shopify public catalog (products.json), and website product crawler
  - Social Media Sources: Facebook Pages & Instagram Business accounts via Meta OAuth (syncing posts, captions, and media context into the knowledge base)
- AI & Models: Powered by OpenAI (GPT-4o, GPT-4o-mini, GPT-4.1-mini, GPT-5-mini, GPT-5.4-mini) and Google Gemini (Gemini 2.5 Flash, Gemini 3.5 Flash, Gemini 3.6 Flash, Gemini 3.8 Flash), with built-in side-by-side Model Comparator for prompt and output testing
- Automation & Extensibility: Proactive Scenarios (behavioral triggers, exit intent, returning visitor recognition), Custom Actions (REST API tool calling with visitor identity verification), Outbound Webhooks (HMAC-signed real-time events), and Visitor Context tracking
- Languages:
  - Dashboard UI: English and Czech
  - Chatbot: Automatically replies in each visitor's language (90+ languages supported)
- Supported platforms: Wix, WordPress, WooCommerce, Shopify, Squarespace, GoDaddy, Webnode, Google Tag Manager, custom HTML
- Security & Compliance: GDPR compliant, EU data processing agreement (DPA), domain restrictions (allowed origins), subprocessor transparency (OpenAI, Google, AWS, Pinecone)
- Company: Breezaro s.r.o., Czech Republic (ID 23465344)
- Contact: info@breezaro.com

## Product

- [Homepage](https://breezaro.com/): Overview of Breezaro AI customer support platform, live instant demo on any URL, and core features
- [Breezaro Companion App](https://breezaro.com/companion): Native mobile app for iOS and Android — get push alerts when visitors ask for a human, take over chats on the go, and review inbox and analytics
- [Pricing](https://breezaro.com/pricing): Basic, Standard, Pro, and Business plans with message/credit limits, content page allowances, team seats, and credit pack top-ups
- [Contact](https://breezaro.com/contact): Sales and support contact form

## Documentation

Comprehensive guides covering setup, knowledge sources, messaging channels, automation, and dashboard administration.

### Getting Started & Manual

- [Docs home](https://breezaro.com/docs): Entry point for all setup, training, and integration guides
- [Manual](https://breezaro.com/docs/manual): What Breezaro is, how the demo works, and how to get started
- [Dashboard tour](https://breezaro.com/docs/manual/dashboard): Overview of the dashboard, analytics, inbox, and settings
- [Installation](https://breezaro.com/docs/manual/installation): How to embed the Breezaro chat widget on your website
- [Conversation history](https://breezaro.com/docs/manual/history): Review, filter, and search past conversations across all channels
- [Take Control (live handoff)](https://breezaro.com/docs/manual/take-control): Operator takeover — step in and chat with visitors in real time from dashboard or mobile
- [Visitor context](https://breezaro.com/docs/manual/visitor-context): Track visitor browsing journey, active URL, and session context to inform AI answers
- [Teams & workspaces](https://breezaro.com/docs/manual/teams): Invite team members, configure roles (owner, editor, operator, viewer), and track operator activity
- [Model comparator](https://breezaro.com/docs/manual/comparator): Test prompts and compare model responses side by side across OpenAI and Google Gemini
- [AI models](https://breezaro.com/docs/manual/models): Supported AI models and how answers are generated from your knowledge base
- [Credits & usage](https://breezaro.com/docs/manual/credits): How message credits work, model consumption rates, and credit pack top-ups
- [Widget customization](https://breezaro.com/docs/manual/customization): Brand colors, dark/light theme, launcher position, avatars, greetings, and starter questions
- [Security & GDPR](https://breezaro.com/docs/manual/security): Data handling, encryption, GDPR compliance, and subprocessors
- [Account settings](https://breezaro.com/docs/manual/account): Profile management, API keys, and workspace preferences
- [Notifications](https://breezaro.com/docs/manual/notifications): Email, browser sound alerts, and mobile push notifications for new conversations and handovers
- [Subscriptions & billing](https://breezaro.com/docs/manual/subscriptions): Plan management, upgrades, add-ons, and invoices

### Knowledge Base & Data Sources

- [Knowledge base](https://breezaro.com/docs/manual/knowledge-base): Upload documents (PDF, DOCX, TXT, MD), create custom text documents, or crawl your website
- [Product sources & catalogs](https://breezaro.com/docs/manual/product-sources): Connect XML product feeds (Heureka, Google Merchant, Shoptet), Shopify catalogs, or website e-shop crawler
- [Website import troubleshooting](https://breezaro.com/docs/manual/website-not-importing): How to troubleshoot website crawling issues, firewalls, and robots.txt blocks

### Channels & Integrations

- [Website integration guide](https://breezaro.com/docs/integrations/web): Step-by-step install guide for Wix, WordPress, Squarespace, GoDaddy, Shopify, and custom HTML
- [WhatsApp integration](https://breezaro.com/docs/integrations/whatsapp): Connect your AI chatbot to WhatsApp via official Meta Business Cloud API with human takeover
- [Facebook Messenger integration](https://breezaro.com/docs/integrations/messenger): Connect your Facebook Page messages to the AI assistant with zero code
- [Instagram DM integration](https://breezaro.com/docs/integrations/instagram): Connect Instagram Direct Messages to automate replies and handle support inquiries

### Automation & Developer Tools

- [Proactive scenarios](https://breezaro.com/docs/scenarios): Configure automated conversation openers based on URL, time on page, scroll depth, exit intent, or return visits
- [Custom actions](https://breezaro.com/docs/custom-actions): Connect external REST APIs, WooCommerce order lookups, and Cal.com scheduling with visitor identity verification
- [Outbound webhooks](https://breezaro.com/docs/webhooks): Stream real-time conversation and handover events to Zapier, Make, Slack, or your own server with HMAC signatures

## Blog

Practical guides, comparisons, and use-case deep dives on AI customer support, e-shops, and business automation. Newest first.

- [How to measure chatbot success, and which numbers mislead you](https://breezaro.com/blog/how-to-measure-chatbot-success): Metrics that actually matter — containment, handover rate, fallbacks, and first response time
- [Who can load your chat widget, and why it is worth restricting](https://breezaro.com/blog/who-can-load-your-chat-widget): Domain security, allowed origins, and preventing unauthorized embedding of your widget
- [Scenarios: decide yourself when the assistant speaks first](https://breezaro.com/blog/proactive-scenarios): Behavioral rules for proactive AI engagement based on page time, depth, and return visits
- [Custom actions and webhooks in practice, a verified customer and a real booking](https://breezaro.com/blog/custom-actions-and-webhooks-in-practice): Real-world workflows with Cal.com appointment booking, WooCommerce verified orders, and Zapier spreadsheets
- [AI chatbot for clinics and medical practices, what it handles and what it must not](https://breezaro.com/blog/ai-chatbot-for-clinics-and-practices): 24/7 patient guidance for opening hours, pricing, and appointment preparation
- [AI chatbot for garages and trades, so the job does not go elsewhere](https://breezaro.com/blog/ai-chatbot-for-garages-and-trades): Capturing leads, service pricing, and coverage areas when you cannot answer the phone
- [When a visitor asks for a human: a Slack ping and a row in a spreadsheet](https://breezaro.com/blog/alert-when-a-visitor-asks-for-a-human): Setting up instant Slack alerts and Google Sheets logging via webhooks and Zapier in 10 minutes
- [Breezaro Companion, your support desk in your pocket](https://breezaro.com/blog/breezaro-companion-mobile-app): Native iOS and Android mobile app with push notifications, one-tap takeover, inbox, and analytics
- [How to connect Messenger and Instagram DMs to your AI chatbot (2026)](https://breezaro.com/blog/connect-messenger-and-instagram-dm): Connecting Meta messaging channels to answer from the same knowledge base with human takeover
- [Custom actions: connect your chatbot to your own systems](https://breezaro.com/blog/custom-actions-connect-your-systems): Fetching live data from external REST APIs to answer questions static content cannot
- [How to connect a chatbot to WooCommerce orders](https://breezaro.com/blog/woocommerce-order-status-chatbot): Answering order status queries with verified customer email checks
- [AI chatbot for WhatsApp, which to pick and how to connect it (2026)](https://breezaro.com/blog/ai-chatbot-on-whatsapp): Official Meta Cloud API connection, knowledge base answers, and human takeover on WhatsApp
- [The cheapest AI chatbots in 2026 (and what you get for the price)](https://breezaro.com/blog/cheapest-ai-chatbots): Price-first comparison of Breezaro, Smartsupp, Tidio, Chatbase, and Intercom
- [Why does an AI chatbot make things up, and how to fix it (2026)](https://breezaro.com/blog/why-does-an-ai-chatbot-make-things-up): Why RAG chatbots hallucinate and three proven fixes to ensure factual responses
- [Customize your chat widget to match your brand (2026)](https://breezaro.com/blog/customize-your-chat-widget): Customizing colors, launcher styles, fonts, bubbles, and live previews
- [How does an AI chatbot work? (RAG explained simply)](https://breezaro.com/blog/how-does-an-ai-chatbot-work): Plain-English explanation of Retrieval-Augmented Generation, chunking, and embeddings
- [How to train your AI chatbot well (knowledge base in practice)](https://breezaro.com/blog/how-to-train-your-ai-chatbot): Structuring content, updating data sources, and closing knowledge gaps
- [How much can an AI chatbot save you? (free ROI calculator)](https://breezaro.com/blog/how-much-can-an-ai-chatbot-save): Estimating cost savings and deflection math for customer support
- [AI chatbot for WooCommerce / WordPress, how to set it up (2026)](https://breezaro.com/blog/ai-chatbot-for-woocommerce): Setting up an AI chatbot on WordPress/WooCommerce via web crawl or product feeds
- [Teams in Breezaro, collaboration, roles and activity oversight](https://breezaro.com/blog/teams): Multi-user accounts, role-based access control (owner, editor, operator), and activity tracking
- [How to build an AI chatbot for your website, step by step (2026)](https://breezaro.com/blog/how-to-build-an-ai-chatbot): Non-technical guide to creating, training, testing, and embedding an AI chatbot
- [The best AI chatbots for customer support (2026)](https://breezaro.com/blog/best-ai-chatbots-for-customer-support): In-depth comparison of Breezaro, Smartsupp, Tidio, Chatbase, and Intercom
- [Getting Started with AI Chatbots for Your Website](https://breezaro.com/blog/getting-started-with-ai-chatbots): First-setup guide for businesses and e-shops
- [AI chatbot for small businesses, 24/7 support without hiring (2026)](https://breezaro.com/blog/ai-chatbot-for-small-business): Solving customer support workload for sole traders and small teams
- [AI chatbot for Shopify, fill the product catalog from products.json (2026)](https://breezaro.com/blog/ai-chatbot-for-shopify): Loading product catalogs via public Shopify JSON endpoints without API keys
- [AI chatbot for Shoptet, how to set it up (2026)](https://breezaro.com/blog/ai-chatbot-for-shoptet): Connecting Shoptet stores using XML product feeds and web crawling
- [Breezaro vs Smartsupp, AI chatbot or live chat? (2026)](https://breezaro.com/blog/breezaro-vs-smartsupp): Knowledge-base AI answers vs traditional live chat platform
- [AI chatbots and GDPR, what to keep in mind (2026)](https://breezaro.com/blog/ai-chatbots-and-gdpr): Personal data handling, subprocessors, encryption, and GDPR compliance
- [Breezaro vs Chatbase, AI chatbot comparison for websites (2026)](https://breezaro.com/blog/breezaro-vs-chatbase): Features, pricing, credits, team collaboration, and operator handoff compared
- [AI chatbots for customer support, the complete guide (2026)](https://breezaro.com/blog/ai-chatbot-for-customer-support): The pillar guide on customer support automation, costs, and best practices

## Company & Legal

- [News](https://breezaro.com/news): Product announcements, updates, and release notes
- [Privacy policy](https://breezaro.com/privacy-policy): GDPR-compliant data processing and subprocessor overview (OpenAI, Google, AWS, Pinecone)
- [Terms of service](https://breezaro.com/terms-of-service): Terms and conditions for using Breezaro
- [Data processing agreement (DPA)](https://breezaro.com/dpa): Data Processing Addendum under Article 28 GDPR for business customers
- [Cookies](https://breezaro.com/cookies): Cookie policy and consent details