Terms of Service for Breezaro

1. Introduction

These Terms of Service (hereinafter referred to as "Terms") govern the rights and obligations between Breezaro s.r.o., ID: 23465344, Address: Zborovská 2049/27, 616 00 Brno (hereinafter referred to as the "Provider") as the operator of the Breezaro service (hereinafter referred to as the "Service") and its users (hereinafter referred to as the "User").

The Service is available online via the web address https://www.breezaro.com. The Service consists of an online platform (SaaS) that enables Users to create, manage, and deploy conversational agents (hereinafter 'Chatbots'). These Chatbots use artificial intelligence to conduct dialogues with the User's end-customers. The Service also includes an administration interface for managing the Chatbots. The Provider does not guarantee the one-hundred-percent accuracy, completeness, or suitability of the responses generated by the Chatbot.

By agreeing to these Terms upon registration or first use of the Service, the User confirms that they have read, understood, and agree to be bound by them.

2. Registration and User Account

To fully use the Service, the User must register and create a user account (hereinafter referred to as the "Account").

The User is obliged to provide true and current information during registration and undertakes to keep this information up-to-date for the duration of the Account.

The User is responsible for all activities carried out through their Account and is obliged to protect their access credentials (password) from misuse.

By creating an Account, the User acknowledges and agrees that the Provider may send transactional and operational emails related to the Service, including but not limited to welcome messages, onboarding instructions, account notifications, and important updates necessary for the provision of the Service. These communications are considered an integral part of the Service and cannot be opted out of while the Account is active.

The Provider may allow registration via third-party identity providers (e.g., Google, Facebook). By registering via a third-party provider, the User consents to the Provider receiving the information provided by that third party (such as name and email) and confirms that they have read and accepted these Terms and the Privacy Policy.

3. Account management and deletion

The User may cancel and request deletion of their Account at any time via their profile settings or by contacting support (info@breezaro.com).

Upon account deletion request, the Provider will disable access immediately and proceed with data deletion in accordance with the retention policy described in the Privacy Policy. Backups or residual copies may persist for a limited period as described in the Privacy Policy.

The Provider may suspend or terminate access to the Account for breach of these Terms or for security reasons. The Provider will notify the User of suspension or termination where possible.

4. Pricing and Payment Terms

The use of the Service is subject to a fee according to the current price list available at https://www.breezaro.com/pricing.

All prices are stated inclusive of any applicable value-added tax (VAT); the total amount payable is shown before you confirm payment.

Fees are charged on a subscription basis and are payable in advance for the given period.

Unless you cancel beforehand, your subscription renews automatically at the end of each billing period and your payment method is charged for the next period. You can cancel at any time in your account settings, and the cancellation takes effect at the end of the current paid period.

In the event of non-payment of the fee, the Provider reserves the right to limit or suspend the User's access to the Service.

5. Credits and usage

Usage of the Service is measured in credits. Each AI model has a per-message credit rate displayed in the application; the rate is applied at the time a message is processed. Tool or action invocations performed by the assistant within a reply are billed at the same per-message credit rate as the underlying model call, once per invocation. We may adjust model rates over time, for example to reflect changes in the pricing of the underlying AI providers. We will give advance notice of any increase to a model's credit rate in accordance with the 'Changes to the Terms' section below, and you may cancel your subscription before the increase takes effect; rate reductions and newly added models may take effect immediately. Credits included in a subscription plan reset at the start of each billing period and do not carry over. Separately purchased credits do not expire while your subscription is active; if your subscription lapses, purchased credits are paused and may be forfeited after a prolonged period of inactivity, as described in the application.

Purchased credits are a prepaid balance used only after the credit allowance included in your subscription plan is exhausted. Once consumed, they are non-refundable and have no cash value.

If your subscription remains inactive for more than 365 days, any remaining purchased credits expire and are forfeited. The inactivity period resets if you resubscribe before then.

6. Limitations of Liability and Disclaimers

The Provider does not guarantee uninterrupted access to the Service. Maintenance, updates, or factors beyond the Provider's control may cause temporary disruption.

The Provider shall not be liable for any indirect or consequential damages arising from the use of the Service. The Provider's aggregate liability for direct damages shall be limited to fees paid by the User in the preceding 12 months, to the extent permitted by applicable law.

7. Termination

The User may cancel their Account at any time in their profile settings.

The Provider reserves the right to suspend or terminate a User's Account with immediate effect in the event of a serious breach of these Terms.

If a User does not purchase a paid subscription within 30 days after the end of their trial period, the Provider reserves the right to automatically and permanently delete the account and all associated data (bots, conversations, knowledge base, uploaded files, and search embeddings). The User will be notified by email 7 days in advance of such automatic deletion and can prevent it by purchasing a subscription before the deadline.

If a User registers an account but does not complete the onboarding flow within 60 days, the Provider reserves the right to automatically and permanently delete the account. Unlike trial accounts (see paragraph above), no advance email warning is sent because these accounts have not engaged with the Service and may not have a verified email address.

8. Changes to the Terms

The Provider reserves the right to unilaterally change these Terms. The User will be informed of any material changes by email and via a notification within the Service interface.

Material changes will be effective 30 days after notification unless otherwise required by law. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.

9. Intellectual Property and User Content

Users retain ownership of any documents, files, or content they upload or submit to the Service. Users represent and warrant that they have all necessary rights, licenses, and permissions to upload and use such content within the Service.

The Provider does not claim any ownership rights over user-uploaded content. However, by uploading content, Users grant the Provider a non-exclusive, worldwide, royalty-free license to store, process, and display the content solely for the purpose of providing the Service.

Users are solely responsible for the content they provide, and the Provider disclaims any liability for infringement of third-party rights arising from such content.

10. Disclaimer and Limitation of Liability for Chatbot Responses

The Service uses artificial intelligence to generate chatbot responses based on user-provided data. These responses are for informational purposes only and do not constitute professional, legal, financial, or other advice.

The Provider does not guarantee the accuracy, completeness, or reliability of any responses generated by the Chatbot and shall not be liable for any damages resulting from reliance on such responses.

Users acknowledge and agree that use of the chatbot responses is at their own risk and discretion.

11. Acceptable Use and Account Integrity

The User undertakes to use the Service only for lawful purposes and in accordance with these Terms. In particular, the User must not attempt to gain unauthorized access to the Service or its underlying systems, interfere with or disrupt the integrity, security, or performance of the Service, or use automated means (such as bots, crawlers, or scrapers) in a manner that places an unreasonable burden on the infrastructure or circumvents the Service's technical limitations.

If the User enables the visitor-context feature (recording of the pages a website visitor viewed in connection with a chat conversation, including the path of the visit before the conversation started), the User is, as the controller of their visitors' personal data, responsible for the lawfulness of this processing — in particular for informing visitors about it in their own privacy notice and, where required, for obtaining any necessary consents. The collection can be switched off at any time in the widget settings.

The free trial is intended to allow each User to evaluate the Service once. Abuse of the trial or of any free allowance is prohibited, including in particular creating multiple or duplicate accounts, registering under false or fictitious identities, or otherwise circumventing the duration, eligibility, or limits of the trial in order to obtain repeated or extended free access. Any attempt to circumvent usage limits, billing, or other technical or contractual restrictions of the Service is likewise prohibited.

A breach of this Article is considered a serious breach of these Terms. In such cases the Provider is entitled, at its sole discretion and where appropriate without prior notice, to restrict, suspend, or permanently terminate and block access to the affected account or accounts, to revoke any trial or promotional benefits, and to refuse future registrations associated with the User. Where reasonably possible, the Provider will inform the User of any such measures.

12. Right of withdrawal (consumers)

If you are a consumer (a natural person acting outside the scope of your trade, business, craft, or profession), you have the right to withdraw from a contract concluded at a distance within 14 days without giving any reason. The period runs for 14 days from the day the contract is concluded.

Because the Service is a digital service supplied online, you expressly request and consent that the Provider begins providing it before the withdrawal period expires, and you acknowledge that the right of withdrawal ceases once the Service has been fully performed. If you withdraw after performance has begun but before it is fully performed, you must pay a proportionate amount for the part of the Service provided up to the moment of withdrawal.

To withdraw, use the 'Withdraw from contract' form linked in the footer of our website, or send any unambiguous statement of your decision to info@breezaro.com. The Provider will acknowledge receipt without undue delay on a durable medium (e.g. by email).

The right of withdrawal does not apply to customers who are entrepreneurs or businesses purchasing in connection with their business activity.

13. Refunds

Subscriptions are billed in advance for the selected period. You may cancel at any time; your plan remains active until the end of the current paid period. Except where mandatory law requires otherwise (see the right of withdrawal above), the Provider does not refund the unused part of a paid period.

Because every account starts with a free trial, you can evaluate the Service in full before any payment is taken; the Provider therefore does not offer a separate satisfaction-based money-back guarantee.

Message-credit packs are one-time purchases of digital content and are non-refundable once you begin using the credits. A wholly unused pack may be refunded at the Provider's discretion within 14 days of purchase.

The Provider may, at its discretion, issue a refund for a duplicate charge or a demonstrable billing error. Refunds are returned to the original payment method.

14. Chargebacks and payment disputes

If you believe a charge is incorrect, please contact info@breezaro.com first — we can usually resolve a billing issue faster than a card dispute.

Opening a chargeback or payment dispute with your bank or card provider is treated as a high-risk event. When a dispute is opened against a payment, the Provider may immediately suspend or cancel the related subscription, revoke access to paid features, and reverse any message credits granted by the disputed payment.

If a dispute is resolved in your favour, the Provider will lift the related restriction; reinstating a subscription or credits may require you to contact us. Submitting a dispute in bad faith may lead to termination of your account.

15. Final Provisions

These Terms are governed by the laws of the Czech Republic. Any disputes will be resolved by the competent courts in the Czech Republic. If you are a consumer, this does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of habitual residence, including your right to bring proceedings before the courts of that country.

If you are a consumer and we are unable to resolve a dispute amicably, you have the right to its out-of-court settlement. The competent body for the out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce, Central Inspectorate – ADR Department, Štěpánská 567/15, 120 00 Prague 2, e-mail: adr@coi.cz, web: adr.coi.cz).

If you have any questions, please contact us at info@breezaro.com.