Changelog

News

Stay updated with the latest Breezaro improvements and features.

FeatureNew

The assistant now knows which page the visitor has open

Visitors rarely name what they are looking at. They write "I want this one", "what are its dimensions" or "how much is it". The chat on your website now sees which page the visitor has open, and when that page is in the knowledge base the assistant answers straight from it. So "this" and "it" land on the right thing, and even a bare "summarise it for me" gets a recap of that page. On pages that are not in the knowledge base nothing changes, the assistant answers from everything else it knows. Live in the chat on your website on every plan, product pages included once your catalog is connected on Pro.

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Feature

Scenarios: decide yourself when the assistant speaks first

The assistant can now open the conversation on its own. Either let Breezaro pick the moment, or write your own rules: which page, how long the visitor has been reading, how deep into the site they are, whether they came back. Guardrails cap how often anyone gets approached, and the message can be your own text for free or written by the AI for one credit.

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Feature

Breezaro Companion is live, take your support inbox with you

Breezaro Companion is our mobile app for iOS and Android. Get a push notification the moment a new conversation starts, take over from the AI with one tap, and reply from your phone with the same inbox and visitor context as the dashboard. Free with every plan, including the trial.

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Pro

Custom actions can now write, and the visitor confirms in the chat

Until now an action could only read from your systems. It can now create and change things as well: a booking, a sign-up, a cancellation. Nothing runs on the assistant's word. It shows the visitor a card with the name of the action and every value it would send, and the change happens only once they press Confirm. That press is recorded by Breezaro, so the assistant cannot confirm on its own, and Cancel drops the proposal without sending anything. Live in the chat widget on your website, from the Pro plan and during the trial.

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Feature

Messenger and Instagram DMs are live, all three Meta channels now connect

Alongside WhatsApp, your assistant now answers in Facebook Messenger and Instagram direct messages. Connect a Facebook Page or a professional Instagram account under Integrations and the bot replies from the same knowledge base as your website chat. Available from the Standard plan and during the trial, and you can take over any conversation from the same shared inbox.

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Pro

Custom actions (beta): connect the assistant to your systems

Custom actions let the assistant fetch live data from your own systems and answer questions it could never answer from static content, such as "where is my order?". You define an HTTP call, pick which fields the assistant may use, and add an ownership check so a visitor only ever sees their own record. A ready-made WooCommerce order-status template gets you started in minutes. Available from the Pro plan and during the trial.

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Feature

Your assistant now answers on WhatsApp

Connect your WhatsApp Business number under Integrations and the assistant starts answering there too, drawing on the same knowledge base as your website chat. Included from the Standard plan and during the trial. You can step into any conversation and take over whenever you want.

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Feature

Instagram & Facebook feeds as a source

Connect a Facebook Page or Instagram Business account through Meta, and your posts flow straight into the chatbot's knowledge base — captions indexed, videos transcribable on demand. New posts sync automatically every hour, so the bot stays current with what you publish.

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Feature

Visitor context in the sidebar

Open any conversation and you now see the pages the visitor viewed before and during the chat, as a live journey with the landing page and campaign source. Reply already knowing what they were looking at.

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Feature

Shared notes: give every conversation a team memory

You can now leave notes on any conversation, and your whole team sees them. Each note is tagged with who wrote it and when, so context travels with the chat: flag a returning customer, hand off before your shift ends, or record a promise a teammate made. Notes appear instantly for everyone viewing the conversation, while your pins stay personal and keep a chat at the top of your own inbox without touching anyone else’s.

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Feature

Starter questions: greet visitors with one-tap questions

When the chat first opens, show up to four ready-made questions right beside the welcome bubble. One tap sends it, so visitors get moving without typing a word. Attach an answer and that exact reply comes back instantly, free and without the AI, so your most common FAQs are handled before they ever reach the model. Authored per language in Assistant → settings.

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Feature

Style the chat widget, down to the detail

The widget now ships with three ready-made styles — Classic, Detailed and Minimal — and a full appearance panel to fine-tune the rest. Pick your colours, corner radius, shadows, bubble style and tail, sender name/time/avatar, avatar shape, message density, font and text size, and the header colour strength — all with a live preview as you go.

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Feature

Introducing credits — more AI models, same price

Your plan now comes with a monthly allowance of message credits instead of a message count. A message with a standard model costs exactly 1 credit, so standard messages work just like before — one message, one credit. The new part: you can now pick more powerful AI models per assistant. Premium models cost a few credits per message, and the exact rate is shown right in the model picker. Each conversation shows what it consumed, and credit top-ups are coming for busy months. And assistants can now act — search your catalog and show products right in the chat — with each action simply costing one more model call. One currency, more choice.

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Feature

Teams: collaborate with your whole team

Invite teammates to work on your bots together. Give each person a role — Owner, Editor or Operator — share the same inbox and conversation history, and hand off live chats cleanly with a single-operator lock. Teams are included on every plan except Basic.

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Feature

Multi-Bot Support

You can now create and manage multiple AI chatbots tailored for different projects, brands, or pages. Switch between them easily via the new sidebar dropdown. Active bot limits are based on your subscription: 1 bot for Basic, 3 for Standard, and 5 for Pro.

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Feature

Personalize your live chat operator

Give your Take Control sessions a face. Set a display name and avatar in Dashboard → Assistant → Live chat operator, and instead of the default "Human joined the chat" notice visitors see your name when you join and your avatar next to every reply.

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Feature

Chat History Summarization

You can now easily and quickly summarize long user conversations. This new feature in the chat history helps you instantly understand the context and main points of the communication with a single click.

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Feature

Where Breezaro gets your product data

Now documented in detail: the three product sources we support and exactly how the crawler estimates products on custom e-shops via JSON-LD, microdata, dataLayer, and Open Graph.

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Improvement

Custom Chat Button Icon

You can now personalize your widget's chat button! Choose from predefined icons (Chat, Message, AI) or upload your own custom icon in Dashboard → Assistant → Appearance → Customize.

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Feature

Take Control Feature Launch

Introducing the new Take Control feature! You can now seamlessly take over conversations from the AI assistant and respond to customers personally, directly from your dashboard. This Pro feature allows you to provide a human touch when it's needed most.

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Redesign

Website Redesign

We're excited to announce a complete redesign of our website! The new modern look offers a better user experience, faster navigation, and a clear presentation of all Breezaro features.

Feature

Train Directly from Websites

You can now train your AI chatbot directly from your website! Just enter a URL and Breezaro will automatically extract the content for training — no manual document uploads needed.

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Feature

Browser Push Notifications

Enable push notifications and get instant alerts when customers send new messages. Set it up in Dashboard → Account Settings.

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