Data Deletion Instructions

1. Self-service deletion

Deletion or removal takes effect in the dashboard immediately, but permanent erasure depends on the type of data. Deleted conversations follow the configurable retention period; deleted source records can remain until chatbot deletion or a separate erasure request. Account deletion starts the cleanup process described in section 3 of the Privacy Policy. Database backup retention is explained below.

When documents are uploaded to the knowledge base, we store their processed text and document details. We do not save the uploaded files themselves in object storage. This content follows the retention and erasure rules described above.

• Sign in to your account at https://breezaro.com.
• To disconnect a Facebook Page or Instagram Business account, go to Knowledge Base → Connected accounts → click 'Disconnect'. This cascade-deletes all synced posts and transcripts, and purges the corresponding vectors from our search index.
• To delete individual posts, files, or transcripts, open them in the Documents list and click 'Delete'.
• To delete your entire Breezaro account, go to Account Settings → Delete account.

2. Full account deletion via support

If you cannot or prefer not to use self-service deletion, send a deletion request to info@breezaro.com from the email address registered with your Breezaro account. Include the following:

We confirm receipt within two business days. We provide a response explaining the action taken on your erasure request within one month of receipt. If a longer response period is permitted by the GDPR and necessary, we notify you within that first month and explain why. Valid erasure requests are carried out without unnecessary delay; the scheduled cleanup periods described in the Privacy Policy do not restrict your statutory erasure rights.

• Subject line: 'Data deletion request'
• Your registered email address
• Confirmation that you want all data associated with your account deleted, or specify which data (for example, only social media data)

3. Deletion of data linked to Facebook / Instagram

If you authorized Breezaro to access your Facebook Page or Instagram Business account, you can also revoke access from Meta directly:

Revoking access in Meta stops future access. When Breezaro receives and successfully processes Meta's deauthorization notification, we also remove the linked synced data. If the account still appears connected, use Disconnect in Breezaro or contact us. Existing database backups follow the retention rules below.

• Facebook: Settings → Apps and Websites → find 'Breezaro Business Integrations' → Remove.
• Instagram: Settings → Apps and Websites → Active → find 'Breezaro Business Integrations' → Remove.

4. What gets deleted

Full account deletion revokes access, anonymises the main profile and starts removal of the following data. Cleanup follows the retention periods in the Privacy Policy; it is not an immediate erasure of every copy. Operational, security and accounting records are handled separately as described there.

• Account sign-in credentials and personal profile details; an anonymised user record may remain for audit and accounting integrity.
• All uploaded files, documents, and crawled web content.
• All synced Facebook and Instagram posts and Reels metadata.
• All video transcripts (text).
• All vector embeddings in our search index.
• Encrypted Meta access tokens.
• Conversational logs and analytics tied to your account.

5. Backups and residual data

Backups of the main PostgreSQL database are scheduled daily. They are stored in Amazon S3 in Stockholm, Sweden (eu-north-1). The backup job is configured to keep the five most recent successful backups rather than applying a fixed maximum age. With successful daily backups this is approximately five days; if backups stop succeeding, older copies remain until subsequent successful backups replace them. Deletion from the live database is reflected in subsequent backups, not by editing existing backup files.

Aggregated and fully anonymized usage statistics may be retained longer for product improvement; these contain no personally identifiable information.

6. Contact

Questions about this deletion procedure: info@breezaro.com.

If you believe your data was not properly deleted, you have the right to file a complaint with the Czech Office for Personal Data Protection (https://www.uoou.cz).