Getting Started with AI Chatbots for Your Website
An AI chatbot can answer customer questions 24/7, take routine work off your support team, and go live in minutes. You train it on your own content (PDFs, docs, or your website) and it starts handling visitor questions immediately, in their language, without a developer.
What is an AI chatbot and why do you need one?
An AI chatbot is a software widget that sits on your website and answers visitor questions automatically. Unlike the scripted rule-based bots of the past, modern AI chatbots understand natural language, so visitors can ask "Do you ship to Slovakia?" or "What's your return policy?" in their own words and get a useful answer instantly.
The business case is straightforward: most customer support questions are the same questions, asked repeatedly. Your team answers them dozens of times a day. An AI chatbot handles that repetition so your team can focus on complex, high-value conversations.
How does training work?
You do not write question-and-answer pairs by hand. Instead, you give the chatbot your existing content:
- PDF documents. Product manuals, FAQs, price lists.
- Website crawl. The bot reads your site and extracts the knowledge automatically.
- Pasted text. Paste any document directly into the interface.
The AI reads your content, indexes it, and uses it to answer questions. When a visitor asks something, the bot searches its knowledge base and composes a precise answer from your material, not from generic internet data.
Setting up in minutes
Getting your first chatbot live is a four-step process:
- Create a bot. Give it a name, a short description of your business, and a default language.
- Add your content. Upload a PDF, enter your website URL to crawl, or paste a document.
- Copy the widget code. A single
<script>tag you paste before</body>on your website. - Test it. Open your website, ask a question, and see the bot answer.
That is the entire setup. No developers needed, no AI expertise required.
Live takeover: when the bot can't help
Not every question has a clear answer in your documents. For those cases, a member of your team can take over the conversation at any time. They see the full chat history in a shared inbox and pick up exactly where the bot left off, so the visitor never has to repeat themselves. (Live takeover is available on Pro plans and throughout the free trial.)
This hybrid model is the most practical approach for most businesses: the bot handles the bulk of routine questions, humans handle the rest.
Multilingual support out of the box
Breezaro detects the visitor's language automatically and responds in kind. If your knowledge base is in Czech and a Slovak visitor writes in Slovak, the bot answers in Slovak, drawing on your Czech content, translating on the fly. No extra setup needed.
What to do next
The fastest path to value: identify your three most common support questions and make sure the answers appear somewhere in your uploaded content. Then embed the widget and watch your support inbox quiet down.
If you want to go deeper, you can customize the bot's tone of voice and have a human take over a conversation when needed. You can also connect it to your WhatsApp number (from the Standard plan) so visitors can reach you on mobile.
Related: AI chatbots for customer support, the complete guide.