Connect Breezaro to your HTTPS API. The assistant can look up an order or an available appointment and use the API response to help a visitor. In website chat, an action that changes data waits for the visitor to confirm it.
Available on Pro and higher plans and during an active trial when Custom Actions are enabled for your assistant. You need an API endpoint for your own integration.
An action is a request you define, not a fixed answer saved in the knowledge base. Its description tells the assistant when to use it.
Add a name, a clear purpose and an HTTPS endpoint. Choose GET or POST, define the inputs the assistant may fill from the conversation, and store API credentials in secret headers.
Run a test with sample inputs and, if needed, select the JSON fields the assistant is allowed to see. An action must pass a test before you can enable it; changing its configuration requires another test.
When a visitor asks a matching question, the assistant calls the enabled action and uses its API response in the reply. Whether it can answer depends on your endpoint and the data it returns.
Start with a guided template or configure your own endpoint. These examples use the WooCommerce and Cal.com templates available in the action gallery.
The order-status template fetches one order by its internal WooCommerce ID. It requires a verified email and checks that it matches the order's billing email before selected fields such as status, items and total reach the assistant.
Requires your WooCommerce REST API credentials. A shop with custom order numbering may display a number different from the internal ID.
One template reads available slots from Cal.com. A separate booking template can create a booking in website chat after the visitor verifies their email and presses Confirm on the proposal.
Requires a Cal.com API key and event type. Booking is a write action, so it is not offered in WhatsApp, Messenger or Instagram conversations.
Your own action can call another HTTPS API using GET or POST, provided its response is JSON. Templates prefill an editable action; they do not connect an account automatically. See the templates and setup steps
Actions use your endpoint. You decide what it may request, whether to limit the response fields for the assistant, and whether a visitor must prove who they are.
Suitable read actions can run in connected WhatsApp, Messenger and Instagram conversations when the identity required by that action is available. Write actions that require a confirmation card run only in the website chat widget.
With an outbound webhook configured, Breezaro can send an event for a read or executed write action, including whether it succeeded or failed. The external API response body is not included in that event.
Explore WebhooksThe guide covers the editor, testing, verification and request limits in detail.
Open Custom Actions documentationConnect the API your business already uses, test the action, and select response fields if you want to limit what the assistant receives.