For online stores

Support that knows your products and policies.

Breezaro answers recurring questions from your store content and can guide visitors through a synchronized product catalog. For private order details, connect a secured API and verify access to each order. Your team can take over when a person is needed.

Explore plans and trialHow product sources work

Product catalog, Custom Actions and live takeover are available during the trial and from Pro. Check current limits in the plan comparison.

Breezaro interface showing an example customer conversation with a connected action
Product interface example. This image is not a result from the 30-day store study.

One support flow, with clear boundaries.

Start with the information you can publish, connect private systems only when you can authorize access, and keep a route to your team.

  1. Answer from content you control

    Add delivery and return policies, size guides and other help content as documents or website pages. Test important questions against the source before launch.

    Knowledge base guide

  2. Help visitors choose from your catalog

    Use a supported product feed or crawl. Prices and availability update after a scheduled or manual sync; Breezaro does not query your store for every reply.

    Product sources and sync

  3. Connect order lookup deliberately

    A specific order is private data. A WooCommerce template can call an HTTPS API, but you must establish the visitor's right to that order, with verified identity or a suitable access check when the customer checked out without an account. Shoptet needs your own endpoint.

    Custom Actions and access checks

  4. Let an operator continue

    When a question needs judgment, your team can take over the conversation with its history. Take Control is available from Pro and during the trial.

    How takeover works

What one store actually recorded

We reviewed a 30-day snapshot from one anonymized online store using the website widget. It describes activity and response timing at that installation, not a before-and-after experiment.

The figures do not show how many questions were resolved, time saved or changes in sales.

Read the method and complete results

One store · website widget · 9 Aug–7 Sep 2026 (UTC)

New conversations with a visitor message
3183 visitor messages and 81 saved chatbot text replies in the period.
Median time to first saved text reply
2.5 sMeasured in 30 conversations with a saved reply.

Before you connect a store

These limits matter when you decide what to automate and what to hand to your team.

Shoptet setup guideWooCommerce order lookup guide
Are price and stock checked live?
The catalog uses the latest synchronized product source. Refresh it after changes and verify sample products. For data that must be live at request time, a separate secured API action is needed.
Can the bot see a customer's order?
Only after you configure an order API action and bind its result to that visitor. Asking for an email address alone does not verify ownership. There is no ready-made Shoptet order connection.
Which plan includes the catalog and takeover?
The trial and Pro or higher include the product catalog, Custom Actions and Take Control. Check the current plan table for credits and other limits.

Test it on your own questions.

Start with your policies and a few products, then review the answers before showing the widget to customers.

Compare plans and start a trial