Breezaro vs Smartsupp — AI chatbot or live chat? (2026)
Breezaro vs Smartsupp — an AI chatbot trained on your knowledge base vs a Czech-born live-chat platform with AI. Approach, channels and pricing compared. Current as of 23 June 2026.
Up to date: Smartsupp figures come from their public pricing page and website and are current as of 23 June 2026 — prices and features change, so verify them. Breezaro details reflect the current state of the product.
In short
Both Breezaro and Smartsupp help you handle customer questions, but they come at it from opposite directions.
Smartsupp is a Czech-born (Brno) live-chat platform — its core is chat with human operators across multiple channels (web, Facebook Messenger, WhatsApp, email). AI is an add-on: either "AI Reply Assists" (suggestions for the operator) or Mira — an autonomous AI agent priced separately by conversation volume, aimed at e-commerce.
Breezaro is the opposite — AI-first: the core is a chatbot that answers on its own from your knowledge base (documents, website, product feed), and operator takeover is included in a single subscription from the Pro plan.
The approach: how they differ
- Smartsupp is built around people. It started as live chat and is built that way — operators, channels, team tools. The autonomous AI (Mira) is a separate product that recommends products and learns from your feed, website and FAQs; it targets e-shops above all.
- Breezaro is built around AI. The bot answers from your materials automatically, 24/7, in the visitor's language. An operator can take over any conversation, but that's not the default mode — it's a safety net.
Pricing
| Breezaro | Smartsupp | |
|---|---|---|
| Model | one subscription: AI chatbot + operator takeover + answer credits | live-chat plans + autonomous AI (Mira) priced separately |
| Monthly plans | Basic 8.99 · Standard 18.99 · Pro 28.99 · Business 78.99 US$ | Free 0 · Solo 24 · Plus 35 · Expert 117 US$ · Ultimate from ~280 (annual billing lower) |
| Free | 30-day trial with Pro-plan features | Free plan forever: 1 operator, 25 conversations/mo, live chat without AI |
| Autonomous AI chatbot | included in the subscription (monthly allowance of 1,000–10,000 credits by plan; premium models from 3 credits per answer) | Mira separately: from ~16 US$/mo (annual) for 100 conversations, scales with volume (e.g. 400 conversations ≈ 64 US$/mo) |
Features
| Feature | Breezaro | Smartsupp |
|---|---|---|
| Product focus | AI chatbot from your knowledge base | live chat with operators + AI add-ons |
| Knowledge sources for the AI | documents + website crawl + product feed + social-media captions | web scraping + product feed + FAQs (Mira) |
| Operator takeover | from the Pro plan (28.99 US$) and in the trial | core of the product, even on the Free plan |
| Channels | web widget (core); WhatsApp coming soon; social media = content indexing only (DM replies in the works) | web, Facebook Messenger, WhatsApp, email — across all plans |
| Multilingual answers | yes, automatically in the visitor's language | yes (Mira is multilingual) |
| E-commerce | via crawl/feed, no native plugin; can't look up a specific order | native integrations (Shopify, WooCommerce, PrestaShop) + product recommendations |
Where Breezaro is different
- AI is the core, not a paid add-on. Autonomous AI that answers from your knowledge base is Breezaro's main product — in one subscription, together with operator takeover. With Smartsupp, the autonomous AI (Mira) is priced separately by conversation volume, on top of a live-chat plan.
- A simple entry point for an AI chatbot. From 8.99 US$/mo (Basic) you get a bot trained on your content; the 30-day trial runs at the Pro level.
- A knowledge base from many sources. Documents, website crawl, product feed and Instagram/Facebook captions — all feed into the answers, in multiple languages.
Where Smartsupp leads instead
To keep the comparison fair — Smartsupp has things Breezaro (for now) doesn't:
- More channels out of the box. Facebook Messenger, WhatsApp and email across all plans. With Breezaro the web widget is the core; WhatsApp is coming soon, and DM replies on social media (which today we only index) are on our roadmap — coming soon too.
- Native e-commerce integrations. Shopify, WooCommerce, PrestaShop and product recommendations. Breezaro works with products via crawl/feed and can't answer a question tied to a specific order.
- Free live chat. Smartsupp's Free plan offers operator chat (25 conversations/mo) at no cost.
- A focus on human chat. If your center of gravity is live human communication and AI is just an add-on, Smartsupp targets exactly that.
Who each is for
- You mainly want AI that answers from your materials 24/7 with the option of operator takeover, in one simple subscription → Breezaro.
- You mainly want human live chat across several channels (Messenger, WhatsApp, email) with native e-shop integrations and AI as an add-on → Smartsupp.
Related: AI chatbots for customer support — the complete guide.
Sources
- Smartsupp — official pricing: smartsupp.com/pricing (current as of 23 June 2026)
- Smartsupp — website and feature descriptions
- Breezaro — our pricing