AI chatbot for Shoptet, how to set it up (2026)
How to put an AI chatbot on a Shoptet e-shop that answers customers from your website and products. Via crawl or the XML feed, no native plugin. Step by step.
Does an AI chatbot work on Shoptet?
Yes. Shoptet is the most widely used Czech e-shop platform, and an AI chatbot makes sense on it. Customers keep asking the same things (shipping, returns, availability, specs) and the bot can handle them on its own.
Breezaro has no native Shoptet plugin, and doesn't need one. It connects in two ways Shoptet readily supports:
- Website crawl. The bot goes through your Shoptet store and learns from product descriptions, FAQs and info pages.
- Product XML feed. Shoptet generates product feeds on its own (Heureka, Zboží.cz, Google). You'll find them in the admin under Propojení → XML feedy, copy the feed URL and paste it into Breezaro. Details in Shoptet's help (in Czech).
Then you add the widget, one line in your store's template.
What the bot solves on Shoptet
The most common questions it answers from your content:
- Shipping and delivery. Where, how much, how long.
- Returns and complaints. Deadlines, the process.
- Products. Specs, variants, what they're made of (from descriptions or the feed).
- Payments and terms.
What the bot isn't for: questions about a specific order ("where's my parcel?") need an integration with your order system, which Breezaro doesn't do. But an operator can take over such a conversation (from the Pro plan and during the trial).
How to deploy the chatbot on Shoptet step by step
- Create a bot. Name, a description of your store, language.
- Add content. Enter your Shoptet store's address to crawl, optionally connect the product XML feed.
- Copy the widget. One line of JavaScript.
- Paste it into Shoptet. In the admin, add custom code to the template (footer, just before
</body>). - Test it. Open your store in an incognito window and ask the three most common questions.
You can do the whole setup yourself, without a developer.
Tip: keep the feed and content up to date
The bot answers from what it has loaded. When you change shipping prices, return windows or your range, update the pages and feed. Syncing takes minutes.
An AI chatbot on Shoptet handles routine questions 24/7, so you can focus on orders and customer care.
Related: Getting Started with AI Chatbots · the complete guide.