AI chatbot for Shoptet, how to set it up (2026)

Use cases2 min readPublished June 18, 2026Updated September 27, 2026

Set up an AI chatbot on Shoptet using website content and a product XML feed. Learn where to add the widget, when product data refreshes, and what order status needs.

Does an AI chatbot work on Shoptet?

Yes. Shoptet customers ask about shipping, returns and product specifications. Breezaro can answer from the content you provide; test important questions on your own store before launch.

Breezaro has no native Shoptet plugin. For answers based on public content, you can provide two sources:

Website crawl. The bot goes through your Shoptet store and learns from product descriptions, FAQs and info pages.
Product XML feed. Shoptet provides feeds for Heureka, Zboží.cz and Google. Find the URL under Propojení → XML feedy and check that Breezaro can access it; Shoptet can restrict feed access. Breezaro's product catalog is available on Pro and during the trial. See Shoptet's feed help (in Czech) and Breezaro product sources.

Then you add the widget, one line in your store's template.

What the bot solves on Shoptet

The most common questions it answers from your content:

Shipping and delivery. Where, how much, how long.
Returns and complaints. Deadlines, the process.
Products. Specs, variants, what they're made of (from descriptions or the feed).
Payments and terms.

Questions about a specific order: public pages and product feeds do not contain its status. There is no ready-made Shoptet order integration here. If you have a suitable secure HTTPS endpoint, you can connect it with a Custom Action on Pro or during the trial. Verify the visitor's identity and access to the specific order before enabling it. Without this connection, an operator can take over (also on Pro or during the trial).

How to deploy the chatbot on Shoptet step by step

Create a bot. Name, a description of your store, language.
Add content. Enter your Shoptet store's address to crawl, optionally connect the product XML feed.
Copy the widget. One line of JavaScript.
Paste it into Shoptet. In the admin, go to Vzhled a Obsah → Editor → HTML kód → Zápatí, paste the Breezaro snippet and save. See Shoptet's HTML code help (in Czech).
Test it. Open your store in an incognito window and ask the three most common questions.

Test the widget and its answers on your store. Access to a restricted feed or order data may require technical setup.

Tip: keep the feed and content up to date

The bot answers from loaded sources. When shipping, returns or products change, update the pages and feed. Shoptet says a change can take up to two hours to appear in its XML feed; Breezaro then needs to synchronize on its schedule or manually. Check a few product prices and availability values after the update, and test common questions.

See the ecommerce support workflow, then compare Breezaro plans and try it on your Shoptet store.