Integrations
Manual

Viewing Chat History

In Conversation → History, every visitor conversation is saved and can be browsed in detail.

Behaviour

Viewing Chat History

  • 01
    See a list of all conversations in the left panel, including the visitor’s first message and timestamp.
  • 02
    Select a conversation to open the full thread on the right.
  • 03
    View both user and assistant messages in order.
  • 04
    Use the REFRESH button to reload and update the list.
  • 05
    Select conversations using checkboxes for bulk actions (if available).
Reference

Conversation Summarization

Right in the detail of each conversation, you will now find a button to generate an AI summary. This is especially useful for long threads where you need to quickly find out what the visitor was asking about without reading every single message.