Integrations
Integration

Connecting WhatsApp

This guide shows you how to connect your WhatsApp Business number so your assistant can reply to customers directly in WhatsApp.

  • Connect in a few clicks via the official Meta sign-up.
  • Replies powered by your knowledge base.
  • No code or server setup required.
Setup

Before you start

You will need two things in place on the Meta side before connecting.

  • A Meta Business account.
  • A WhatsApp Business Account (WABA) with a phone number.
Step-by-step

Connecting WhatsApp

Connecting takes only a moment and happens entirely through Meta's official sign-up.

1. Open Dashboard → Integrations → WhatsApp

In your Breezaro dashboard, go to Integrations and open the WhatsApp section.

2. Click "Connect WhatsApp"

A Meta Embedded Signup popup opens. Sign in with Meta and select the WhatsApp Business portfolio and the phone number you want to use.

3. Finish the sign-up

Confirm the selection to complete the connection. Your number is now linked and the assistant can start replying.

Templates

Message templates

Send pre-approved templates from WhatsApp — any time, and especially to re-open a conversation after the 24-hour window has closed.

  1. Create templates in WhatsApp Manager
    Templates are written and approved by Meta in your WhatsApp Manager. Breezaro reads your approved ones — it doesn't create them.
  2. Review them in Breezaro
    Open Dashboard → Integrations → WhatsApp to see your templates, their status, language and variables.
  3. Send one in a conversation
    In a WhatsApp conversation, take over and switch the composer to Template. Pick a template, fill in any variables, and send. After the 24-hour window closes, a template is the only way to message the customer until they reply.
Behaviour

The 24-hour window

WhatsApp limits when a business can message a customer.

Behaviour

What to expect in this version

A note on how the assistant handles each message today.